Executive overview:
Eighteen years of entrepreneurial experience starting and managing companies comprising 1 person, 20 persons, and 100 persons in the entertainment/events industry. Fifteen years of experience as a Computer engineer for Hewlett-Packard, working 5 years in Marketing, 7 in R&D, and 3 in Manufacturing.
Jay B. Brown
jay@jaybrowncolorado.com
www.linkedin.com/in/jaybrowncolorado
Results-oriented business professional with experience in retail sales, marketing, management, P&L, budgeting, inventory control, employee development, project management and technology services. Unique combination of analytical expertise, conflict resolution, human resource, and problem solving skills for an excellent customer experience within a dynamic business environment. Excels at creating an environment where associates provide excellent customer service, implement best practices, and lead/develop high performing teams
Professional Experience
Colorado WaterJet Company, Berthoud, CO
Technical Sales Aug 2016-Present
Trained in operation of waterjet CNC machines. Trained as estimator of waterjet cutting projects, serving dozens of different industries. Quality Control as interface between Senior Estimators and Machine Operators. Outside Technical Sales and Marketing, including Social Media and Web Design/Management.
Bas Bleu Theatre Company, Fort Collins, CO
General Manager/Marketing Director April 2014 – July 2016
Manages all business aspects of operations, including budgeting, P&L, facilities management, marketing and promotions, special event management, website design and maintenance, social media marketing, graphics design, ticketing system management.
Aims Community College, Greeley/Loveland,CO 2013-2014
Instructor 2009-2010
Develop lesson plans and curriculum for a College Prep Mathematics class. Students are required to successfully grasp the mathematical principles in order to continue their Associate and Bachelor degree programs.
Highlights:
- Developed an assessment tool to determine the strength and weaknesses of the individual students in the class.
- Customized lesson plans and curriculum to assist student success in mastering the mathematical principles.
Various Dinner Theatres, Entertainment Venues and Comedy Clubs, Northern Colorado
General Manager, Marketing Director, Technical Director, Performer 1999 – Present
Managed all aspects of the theater operations (with 75 employees, $2 million in sales) including customer service/relations, marketing, sales, food/beverage management, production/lighting/sound design, stage management and acting. Created sales and marketing plans, implemented email marketing/social media campaigns which engaged customers and increased sales. Recruited, screened, and hired employees, contractors, and support staff to ensure that customers received excellent service. Handled all customer service and employee relation issues. Developed web presence and maximized performance/venue exposure. Developed original entertainment and presented shows at various venues.
Highlights:
- Developed marketing and sales plan including direct mail advertising, social media marketing, Groupon campaign, and Constant Contact email marketing which doubled season ticket sales and produced up to a 1,000% return on the marketing investment.
- Results from the sales and marketing plan included: 35% increase in holiday ticket sales, 100% growth of patrons on the email/direct marketing mailing lists, and 12% growth in ticket revenue from 2009 to 2010.
- The December 2010 Holiday show set the gross revenue record for all shows while having to deal with the loss of two directors during the performance.
- Recruited and trained customer facing staff. Implemented box office procedures and VOIP phone system which streamlined processes and minimized reservation expenses.
- Created targeted marketing campaigns which incentivized patrons to return to the dinner theater producing a 10-fold payback on the direct mail expenses.
- Initiated changes which cut operating expenses and drove revenue to turn around the profit/loss of the organization.
- Performed as a national touring comedian in over 1,000 shows in 30 States. Featured performer at the Comcast/Comedy Central Laugh Off.
Hewlett Packard, Inc., Fort Collins and Greeley, CO
Product Marketing Manager, Marketing Engineer, R&D Engineer, Manufacturing Engineer 1984 – 1999
Various assignments in the technical sales/support, product marketing, product management, marketing communications and field sales training groups. Involved with (30) sales visits to Fortune 100 clients (Boeing, General Dynamics, Lockheed Martin) presenting Computer Aided Graphic solutions worth over $200 million in sales. Managed all aspects of technical trades shows. Successfully managed international implementations of state-of-the-art Computer Aided Graphics technology for clients. Worked with all levels of the organization to implement process, operational, and cost saving improvements.
Highlights:
- Identified, designed and implemented process improvement strategies that realized a cost saving of $7.00 per desktop scanner sold and an annual savings of $1,000,000.
- Coordinated all trade show activities for the Computer Aided Graphics Software Division. Developed demonstrations and set-up workstations showcasing the cutting edge technology of the company’s software.
- Identified, designed, and implemented operational procedures which sped up the testing process for desktop scanners and interface cards. Trained production associates in testing and proper anti-static procedures.
- Awarded (4) rounds of incentive stock options in recognition for exceeding division marketing goals and objectives.
- Selected to be part of the team that investigated the first HP color copier.
- Identified and developed numerous programming improvements for the Desktop Scanner Division. These improvements improved scanner performance and manufacturing capabilities.
KEY SKILLS
| Management | Profit/Loss Responsibility | Customer Service | Organization Skills |
| Sales | Marketing | Project Management andProblem Solving Skills | |
| Employment Development | Mentoring | Conflict Resolution | Team Building |
| Performance Management | Effective Communication | Delegation Skills | |
| Computer Software | MS Office (MS Word, Excel, Access, Powerpoint) |
CorelDraw, GIMP, InkScape | WordPress |
| Photoshop | Data Base Software | Constant Contact |
Education
- Masters Business Administration (MBA) Coursework, Colorado State University
- Bachelor of Science Computer Engineering – Iowa State University
Volunteer work and Associations
- MC for Disabled Resources Services WineFest Fund Raiser – 2015
- Board of Directors, non-profit – Loveland Community Theater
- Corn Roast Festival Committee- Loveland Chamber of Commerce
- The Mostiles Benefit Performances for SAINT and Larimer County Office on Aging
- Fort Collins Senior Center- Technical Assistance for SOAP Troupe
- Fort Collins Cemetery Crawl presenter – Fund Raiser for Fort Collins Senior Center
- Board of Directors, non-profit – Unity Church of Fort Collins